FAQs

Yes, we will always conduct a site visit, mainly for 3 very important reasons.  First, to build great relationships with our clients. If we are both transparent with each other, this will allow us to work well together. Second, we take this opportunity to discuss more detailed specifications to compile a comprehensive quote. And third for us to review the property for considerations such as access should we need additional services coming into the property during the build process.   

Where possible and depending on the type and size of project we try to enable the client to continue living in the property during the work/build process.  However, for larger more invasive projects such as a complete house refurbishment and the disruption this may cause, we would recommend the client seeking alternative accommodation for a suitable period. With the nature of some projects and to ensure the safety of our team and the client, it may not be practical for people to reside in the property, especially if essential utility services need to be disconnected.  

Our payments and terms will be detailed on the formal quote provided however, some variations may be agreed depending on the value and timescale of the project.  This would be discussed and agreed with the client prior to any work commencing.  

Typically, we would invoice our clients fortnightly and this would be an agreed percentage set out at the start or we would invoice based on the value of the works carried out within that period. On a smaller project, we may ask for 50% on the day we start, followed by 50% on completion. It really depends on the size of the project.

We pride ourselves on cleanliness and for us this is one of the most important parts of a project. We recognise that building projects can become stressful at times and the last thing we want for our clients and our team is to be working around mess! The security of your house is also paramount to us during the build.

We would prefer not to use any contractors outside of our book of contacts, this way we can ensure the projects runs as smoothly as possible with our trusted and already established contractors. However, if the client makes us aware of a preferred contractor at the tendering stage then we are open to having a chat.

Yes, of course! We have lots of previous clients who we have built great relationships with and they would be happy to talk to new clients and show them around.

We like to have weekly site meetings to ensure we are all keeping up to date with our clients and meeting expectations. We find the more we communicate, the smother the project runs.

This all depends on the size of the project.

No, this is normally through your architect/principal designer.

We are always looking to build great relationships with our clients and if we are both transparent with each other, this will allow us to work it out together. We can’t always guarantee that we can make the budget work without stripping back the scope of work but we do our best.

Unknowns do crop up from time to time, but we will always keep our clients up to date. Clients also may ask for additional work halfway through which is fine. Any unknowns or additional works will be quoted before being carried out.

Should our workload at the time of request enable this, we will be happy for one of our team to help. 

We ask that all communication is with your designated project manager or director. This ensures that our management team can effectively distribute information quickly and clearly with the relevant person or team. 

We are happy to communicate via various methods such as email or phone calls.  Additionally, a WhatsApp chat can be set up and used during business hours.  

We ensure all of our waste is disposed of correctly and only through reputable companies and channels. 

For insurance and building regulations purposes, we are unable to assist with any part of the design or architectural aspects of a project. 

We work with a few local architects who we would be happy to recommend if the client is in the early stages of the process.

Planning permission is not always required, to be discussed with your chosen architect.